Delivery Times

Delivery lead times can vary between 7 and 28 working days dependant on the item/s ordered and sometimes the time of year.

The availability of each product is stated on the product page, providing expected delivery time measured in working days, which do not include weekends or Bank Holidays. You will be contacted if for any reason these delivery times cannot be met.

We endeavour to deliver all our mattresses within mainland UK FREE of any further charges. Any additional charges that may apply to your specific order can be found on the product pages.

Our softs range of products have a minimum order value of £30 for a FREE delivery in mainland UK.

Our order and delivery procedure is we trust simple and straightforward.

Receipt and acknowledgement of your order...

Please take care to view all our terms and conditions and contact us before you make any decisions you not be clear about.

Take a little time out when choosing products that they meet your needs if you any concerns complete our FREE online sleeping profile and get our advice as well.

When you have placed an order with us, we will send you a detailed acknowledgement of your order details by email.

We ask at this stage you could check all the details carefully, so we can proceed with your order with confidence.

If for some reason you don’t receive an acknowledgement, please telephone us - see our Contact Us page for more information.

At every stage thereafter you will be kept informed of your current order status. Together with our supply partners we trade under a "No complaints and very satisfied customer charter"

FAQs about delivery

Where do you deliver to?
We deliver to the mainland UK and the Scottish Isles, Isle of Wight, Isle of Man, Northern Ireland, Republic of Ireland and Channel Islands. We use only accredited professional national carriers to deliver direct to your door and in many cases room of choice. Some additional delivery charges may apply to orders placed outside the UK mainland. Please check on the site or contact us direct.

An international delivery service is available and we will be only to happy to provide details upon request.

What happens if I am not at home when you deliver my goods?
If you are not in when our carriers have planned to deliver they will leave a card with contact details to re-arrange delivery. Any additional charges that may apply for re delivery will be kept to a minimum dependent on the circumstances.

Will you only deliver to the door?
If you have any specific concerns or difficult access to your home please inform us when your order is placed. We can then insure your products are delivered to the room of your choice. Our carriers will always assist you if then can.

Could you remove my old bed?
As a specialist sleeping product supplier we unfortunately are unable to remove your old bed or mattress. Your local council however are normally very helpful in this area, to ensure that bulky items like old beds are disposed of correctly and free from landfill sites wherever possible.

Our customers

Our customer charter encourages all our customers to keep us informed of how we can constantly improve our services and our products. Many of our customers like to use our endorsement and blogs section to place there comments, thoughts and ideas.

Maybe worth a quick look.