In the unlikely event You find your new goods are either incorrect, faulty or damaged within 10 days of your delivery, please contact us immediately on 0870 0500 779 (Mon - Frid 08.00 - 19.00). We will offer you either the choice of: - An exchange of faulty part or product; or - Collection with full refund. This does not affect your statutory rights. Although we do reserve our right to recover the cost of collection, which would be deducted from the refund amount. You need to ensure that all reasonable care is taken of the goods whilst in your possession, and where possible original wrappings must be retained and used for collection. Our carriers will liaise with you to arrange a mutually convenient day for collection of cancelled goods. Once we have received confirmation that the goods have been collected and returned in good condition, we will issue the relevant refund. In the few cases where products were not dispatched direct from our carrier you will need to arrange carriage/post at your expense for the return of the goods direct to Sleepatlete.com. Please ensure that these goods are wrapped well and in their original packaging. Goods will remain the responsibility of you the customer until we have received them. Once in our possession we will issue the necessary refund, subject to the condition of goods. For further questions or queries please click here to send us an email, or call 0870 0500 779.
